Ancestry.com reviews? What do people say on Yelp, Reddit, BBB, and Glassdoor?

Is Ancestry.com a safe and legitimate site to use? How do customers rate Ancestry.com? Is Ancestry.com a scam, what are the most common complaints?
Customer service rating: 4.0 - 1 ratings

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Knoji Staff
138
Posted Aug 31, 2018

Yelp

Generally, the feedback on Ancestry.com on Yelp has been about average to slightly below average. They've been rated at approximately 2 stars by customers on Yelp. It appears that users on Yelp who have experience with Ancestry.com locally are have had some issues Ancestry.com's customer service, but generally have had a satisfactory experience with them.

You can see Ancestry.com's Yelp reviews here.

Better Business Bureau (BBB)

Ancestry.com has a positive rating on BBB of between A- to A+. The Better Business Bureau has enough data on Ancestry.com to grade them, and they've assigned them a positive score. Most likely, Ancestry.com has responded in a timely fashion to any customer complaints such that customers have been happy and the BBB has recorded a positive score for the company.

You can see Ancestry.com's BBB rating and scorecard here.

Glassdoor

Ancestry.com has neutral to slightly positive feedback on Glassdoor. Out of 343 ratings Ancestry.com has received a 3 star rating by current and former employees. This indicates that Ancestry.com likely has solid employment policies and practices, but some employees may have been unhappy or may have filed complaints.

You can see Ancestry.com's Glassdoor reviews here.

Trustpilot

Shoppers on Trustpilot have assigned Ancestry.com about average to slightly below average ratings on Trustpilot. Consumers have posted 4,146 ratings on Trustpilot and given them roughly 3 stars. It appears that users on Trustpilot who have used Ancestry.com may have had some issues with their service, it appears that most people generally have had a good experience with them.

You can see Ancestry.com's Trustpilot reviews here.

Reddit

We found a thread on Reddit where users have shared their experiences with Ancestry.com.

Generally, the feedback on Ancestry.com among Redditors has been positive. Most of the responses to this thread about Ancestry.com were from people who had experience with this brand and posted positive feedback.

You can see the full Reddit thread on Ancestry.com here.

Learn more at ancestry.com.

As of Friday, Amazon.com is also offering 40% off Ancestry.com items on their website.

This user rated Ancestry.com's customer service: 4.0
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Rated 4.0 - 43 reviews

About Ancestry.com

Ancestry.com is a major dna testing kits company operating the e-commerce site ancestry.com. Ancestry.com sells its products and services in the dna testing kits vertical, offering discounts and promo codes to its customers infrequently. Ancestry.com has good ratings among shoppers on Knoji, with 43 ratings and an average rating of 4.0 stars. Ancestry.com scores very highly compared to other brands in the dna testing kits industry, providing 12 e-commerce features to better serve its customers.

Ancestry.com's Features Scorecard

Shipping & Returns Policies
Free Returns & Exchanges:
Yes
Ancestry.com offers free returns & exchanges for qualifying orders and customers, according to their free returns & exchanges policies. See policies and program details on their returns & exchanges policies page. Read full answer >>
International Shipping:
Maybe
It appears that Ancestry.com may not offer international shipping currently. Read full answer >>
Payment Options
Debit & Prepaid Cards:
Yes
Ancestry.com accepts debit & prepaid cards for qualifying orders and customers, according to their debit & prepaid cards policies. See policies and program details on their debit & prepaid card support page. Read full answer >>
Paypal:
Yes
Ancestry.com accepts PayPal for qualifying orders and customers, according to their PayPal policies. See policies and program details on their PayPal support page. Read full answer >>
Apple Pay:
Maybe
It appears that Ancestry.com may not accept Apple Pay currently. Read full answer >>
Google Pay:
Maybe
It appears that Ancestry.com may not accept Google Pay currently. Read full answer >>
Discount Policies
Promo Codes:
Maybe
It appears that Ancestry.com may not offer promo codes currently. Read full answer >>
Sales:
Maybe
It appears that Ancestry.com may not offer sales currently. Read full answer >>
Black Friday Ad:
Yes
Ancestry.com offers Black Friday ad for qualifying orders and customers, according to their Black Friday ad policies. See policies and program details on their Black Friday page page. Read full answer >>
Cyber Monday Ad:
Maybe
It appears that Ancestry.com may not offer Cyber Monday ad currently. Read full answer >>
Military Discounts:
Maybe
It appears that Ancestry.com may not offer military discounts currently. Read full answer >>
Official Coupons Page:
Yes
Ancestry.com offers their own coupons and promotions page on their website. Check the official Ancestry.com coupons page for the latest offers directly from Ancestry.com Read full answer >>
Student Discounts:
Maybe
It appears that Ancestry.com may not offer student discounts currently. Read full answer >>
Senior Discounts:
Maybe
It appears that Ancestry.com may not offer senior discounts currently. Read full answer >>
Birthday Discounts:
Maybe
It appears that Ancestry.com may not offer birthday discounts currently. Read full answer >>
Price Matching:
Maybe
It appears that Ancestry.com may not offer price matching currently. Read full answer >>
Competitor Coupons:
Maybe
It appears that Ancestry.com may not accept competitor coupons currently. Read full answer >>
Coupon Stacking:
Maybe
It appears that Ancestry.com may not allow coupon stacking currently. Read full answer >>
Customer Service Features
Contact Information:
Yes
Ancestry.com offers contact information for qualifying orders and customers, according to their contact information policies. See policies and program details on their contact information availability page. Read full answer >>
Money-back Guarantee:
Yes
Ancestry.com offers money-back guarantee for qualifying orders and customers, according to their money-back guarantee policies. See policies and program details on their money-back guarantee policy page. Read full answer >>
Gift Cards:
Maybe
It appears that Ancestry.com may not offer gift cards currently. Read full answer >>
Loyalty Programs:
Maybe
It appears that Ancestry.com may not offer loyalty programs currently. Read full answer >>
Customer Reviews:
Maybe
It appears that Ancestry.com may not offer customer reviews currently. Read full answer >>
Social Media Pages:
Maybe
It appears that Ancestry.com may not offer social media pages currently. Read full answer >>
Financing Options
Affirm Financing:
Maybe
It appears that Ancestry.com may not accept Affirm financing currently. Read full answer >>
Afterpay Financing:
Maybe
It appears that Ancestry.com may not accept Afterpay financing currently. Read full answer >>
Klarna Financing:
Maybe
It appears that Ancestry.com may not accept Klarna financing currently. Read full answer >>
Bread Financing:
Maybe
It appears that Ancestry.com may not accept Bread financing currently. Read full answer >>
Website Features
Website Security & Privacy:
Maybe
It appears that Ancestry.com may not offer website security & privacy currently. Read full answer >>
Mobile Apps:
Maybe
It appears that Ancestry.com may not offer mobile apps currently. Read full answer >>
Marketing Programs
Affiliate Programs:
Maybe
It appears that Ancestry.com may not offer affiliate programs currently. Read full answer >>
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